Improve customer support and reduce customer debt
Give customers personalised signposts to financial, physical and mental health support services with a digital wellbeing check.
Customers feel 86% better and it’s 5 x more likely to result in a payment
arrangement than a collections SMS.
Proven to generate up to 1900% ROI.
Trusted by
When it comes to vulnerable
customers, we believe that
is the only way to start
the conversation.
Featured case studies
Mid Sussex District Council uses TellJO on Council Tax arrears customers, and creates homelessness prevention from the data
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Key benefits:
Identify customers in need
- Understand and support customer’s financial, physical and mental health as well as life events like bereavement or job loss.
- Improve self-disclosure – customers are 5 x more likely to tell TellJO than call their supplier.
See payment arrangements skyrocket
- Reduce the need for enforcement by 33%.
- We’ve delivered clients £20 for every £1 spent on TellJO through new payment arrangements, that’s 1900% ROI!
- Navigate complex customer situations with improved data.
Transform customer wellbeing
- Build customer trust with proactive support when they need it most.
- Customers feel on average 86% better after a digital wellbeing check.
- Increase take-up of support schemes (we doubled the traffic to E.ON Next’s Supporting You webpage).
- Accelerate Priority Services Register sign-ups.
Game changing for reporting and regulation
- Live reporting to identify opportunities for further support and aid regulation compliance.
- Aligns with Ofgem, Ofwat, Ofcom and FCA Consumer Duty standards.
- Fully compliant data security – Cyber Essentials Plus and GDPR
- Simple set-up, no technical integration and easy to manage across teams
- Simple set-up, no technical integration and easy to manage across teams
Don’t just take our word for it
Working with TellJO we've been able to gain vital insights on our PSR customers, allowing us to update 150,000 lines of data and enhance our journeys for customers experiencing significant challenges. Engaging with customers in payment difficulty, we've also been able to offer tailored support, helping customers get out of debt, whilst also providing a considerable financial return for stakeholders of 1900%. We're thrilled with the results.
Jo Lazzari, E.ON Next
What I love most about TellJO is the fact that the customer comes directly to us with a whole lot of information that we previously wouldn’t have had. So they come to us and provide us with information than enriches the opportunity for us to be able to help them.
Alan Coombs, Chichester District Council
I would wholeheartedly recommend TellJO I feel it provides an innovative solution to try and identify your vulnerable payers before you pass those debts through to enforcement agents.
Kevin Stewart, Mid Sussex District Council
TellJO solves the problem of engagement and accessing information on a large portion of our tenants. It may take us, from a support approach, around six to eight visits to get access to half the information that TellJO provides in one hit.
Viki Morgan, RHA Wales
One client that we met, they’re now entitled to almost £9,000 a year more than they were previously entitled to, simply because they didn’t know and we were able to help them.
Alan Coombs, Chichester District Council
We use TellJO to have that contact with our taxation customers who have fallen into arrears. TellJO helps us get that early intervention to understand their issue.
Marlene Rogers, Chichester District Council
Because of TellJO we identified that the customer was likely to qualify for an exemption. We actually gave her a full exemption and back dated it a number of years an excellent example to help vulnerable residents who would never have known of that help being there.
Kevin Stewart, Mid Sussex District Council
TellJO creates positive outcomes for both
business and customers
I want the report!
We appreciate you contacting us!
In our latest report on the state of vulnerable customer support in the
energy sector find out how TellJO’s innovative wellbeing checks
align with Ofgem’s SLCs.
Plus how we helped E.ON Next:
- update 150,000 lines of PSR data
- support 5,000 customers with a terminal illness
- secure £825,000 of customer debt
- receive £48,000 immediate payments
- generate £20 for every £1 spent on TellJO
National Wellbeing Index
Open-sourced data from our wellbeing checks reveals the national state of wellbeing. Working with TellJO you’ll be able to see the issues faced by your customers, how it compares and where you can help.
See the Wellbeing
Index
Award winning service
What impact has TellJO made
to our customers?
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Awards and recognition
Proud to help Councils engage with their residents
Fully compliant data security
Talk to an expert
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