Latest blog posts
How Australian energy companies can support vulnerable customers and meet AER regulations
Australian energy companies are under increasing pressure to support customers facing financial or ..
How increasing digital disclosure will improve customer outcomes, Consumer Duty and ROI
As household budgets are stretched thin and mental health care continues to experience high demand ..
Simplifying Consumer Duty for Debt Collectors: 3 Solutions to Key Challenges
The FCA’s Consumer Duty brought in a significant shift in expectations for financial services fir..
Navigating the Consumer Care Obligations: How New Zealand utilities can achieve compassion and compliance
The utilities sector in Aotearoa is at a turning point. With the introduction of the new Consumer C..
How telecoms can support customers with mental health problems and arrears
Money and Mental Health Policy Institute recently published new research and best practice guides o..
How councils, housing associations and utilities can help to prevent homelessness
Our latest report, Reverse Engineering Homelessness, reveals how you can support your residents and..
Key takeaways from Energy UK’s Vulnerability Commitment Good Practice Guide 2024
Three things any company who supports vulnerable customers can learn from this year’s Vulnerabili..
A guide to the Priority Services Register (PSR)
What is the PSR? The Priority Services Register (PSR) is a free service providing extra support to ..
Strategic Compliance with Ofgem’s Vulnerability Directives
Ofgem’s latest figures show energy debt levels have reached a new high of £3.3 billion, up from ..
Social Housing Regulations and Initiatives: 1980s to Today
Keeping social housing tenants safe, homed, and comfortable is currently a huge problem in Britain...
The state of vulnerable customer support in the energy sector
Consumer energy debt is at an all-time high, reaching £3.1 billion in 2024, the highest rate since..
How to put Ofwat’s new service for all vulnerability guidance into practice
New Ofwat vulnerability guidance has set out minimum standards for water companies to ensure that c..
Swap crisis management to crisis prevention – a case study
Originally published in 2022. Historically Chichester District Council focused on crisis management..
The cost-of-living crisis is also a mental health crisis
By Dr. Thomas Richardson, Clinical Psychologist and TellJO Senior Advisor. Originally published Jun..